Frequently Asked Questions

We're an online hearing health platform. We connect you with specialized audiologists to take care of your hearing. Our mission is to make hearing health accessible and affordable for everyone, so that's what we're doing. You can read more about us here.

Yes, you can. Our audiologists can accurately assess your hearing online, using many of the same tests you'd experience at an in-person hearing check. The Tuned 360 Hearing Profile is the world's most validated online hearing screening. It's affordable, convenient and quick.

Yes. It allows us to keep track of important information in your member portal. This is what forms the basis for your future hearing care.

Tuned is an employer sponsored benefit that resides outside of the medical benefit and can be offered to all employees. For more information about the cost of offering Tuned for your company, please click the yellow 'contact us' button to fill out a request form. We'd love to help your workforce stay tuned, and look forward to hearing from you!

Not exactly. Although we have developed the 'EarPrint' tool (free and allows you to do a simple test), it's not a clinically-standardized test. If you're not sure, try the EarPrint tool to start.

It's a proven method for matching how you hear to the world around you. The Tuned Sonic Setup will make music sound sweeter and everything clearer. You can read about it in more detail here.

It's the world's most validated online hearing screening and the foundation for your ongoing hearing health. You can read about it in more detail here.

Don’t worry, your audiologist will explain everything. The results and notes are kept in your member portal and you can refer back to them as needed.

Tuned is a personalized experience and the tests will vary depending on your needs. Generally speaking, they might include the Tuned 360 Hearing Assessment or the Tuned Sonic Setup.

All devices are vetted in-house by Dr. Laura Sinnott, and each audiologist who uses the Tuned platform has the opportunity to use each device offered through Listening Club, run by Dr. Kathleen Wallace. You get the hardware & software recommendations that suit your unique hearing profile. It’s independent and completely brand neutral, so you can trust you’ll get what’s best for you.

Different tests help the audiologist build a profile of your hearing. The results of these tests are analyzed and used by the audiologist to accurately diagnose a hearing problem.

Yes. You don't need a special pair of headphones though, and earbuds will work too. They help reduce the ambient sound and allow for a more accurate assessment.

If there's a problem with your hearing, our audiologists will craft a personalized plan for you. This might include ways to manage the problem, further testing, or hardware and software combinations. The important thing to know is if you do have a problem, Tuned has the same audiologists trusted by the most famous ears in the world.

Yes, you can. Our audiologists can accurately assess your hearing online, using many of the same tests you'd experience at an in-person hearing check. The Tuned 360 Hearing Profile is the world's most validated online hearing screening. It's affordable, convenient and quick.

Yes. 1 in 4 working-age adults have some form of hearing issues. Your hearing health is related to your overall physical and mental wellbeing. It also pays to get your hearing checked: a MarkeTrak VIII survey found that those with undiagnosed hearing issues earned $30,000 less than their peers annually. Additionally, a report from researchers at the John Hopkins showed people with untreated hearing loss saw healthcare costs increase by 46% (or by $22,434 per person) over a period of 10 years, compared to people without a hearing loss.

Not exactly. Although we have developed the 'EarPrint' tool. It’s free and allows you to do a simple test to experience the difference made by tuning audio to how your ears work. It's not a hearing test as such. But we think you'll find the results interesting and it'll demonstrate why an appointment is needed.

Don't panic. When you can get back online, simply reschedule the appointment for another time.

Hey - it happens! Simply reschedule the appointment for another time.

It depends on your needs. Tuned isn't designed to replace in-person visits. We're here to make everything easier in the fight for better hearing health. For the most part, a virtual appointment can achieve the same as an in-person appointment. But if the audiologist needs to look into your ears or complete something like Bone Conduction Testing, then an in-person visit will be needed.

Yes. You can schedule an appointment with the same audiologist through Tuned. The choice is yours.

You select your audiologist. If geographic location is important to you, we'll help you connect with a nearby audiologist.

Then you can. And it can all be scheduled via the Tuned platform. We're not here to replace in-person visits. We're here to make hearing health more affordable and accessible. That's online and in-person.

Some of America's leading audiologists feature on Tuned. They are experts trusted by more than a few Grammy Award winning musicians. You really can have access to the same expertise as famous performers who rely on Tuned for their hearing health.

If you have an active account, you can log in and see all of your data. If your account is no longer active, please email support@tunedcare.com to request access.

Please email support@tunedcare.com and request that your account be deleted, including all of your data.

Everyone is different and treatments vary. Sometimes tinnitus can be controlled with tinnitus management strategies. Or it might require a device that helps 'mask' the symptoms (i.e. ringing). The only way to be sure what's needed is to get your hearing profile.

It's generally characterised by a persistent ringing in your ears, although symptopms can vary. The CDC estimates over 50 million Americans suffer from tinnitus.