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Try using both your personal and work email address. If neither email works, use the chat feature or email us at support@tunedcare.com
If either the last name or Date of Birth isn’t matching, contact us via one of the above methods. Don’t worry though – we’ll get you logged in as quick as we can.
If you haven’t received your authentication code, check your spam folder.
If you still can’t find the authentication code, email us at support@tunedcare.com or use the chat function.
If you want to change the email associated with your account, reach out to your employer . You can also contact support@tunedcare.com or use the chat feature.
You’ll need a computer, tablet or smartphone, and a set of headphones. Also, try and find a quiet place for the screening. It should only take about 10-15 minutes.
Try using a different device. If you still hear nothing, reach out to us at support@tunedcare.com.
Yes, it is! Tuned’s hearing screening process is the most comprehensive and accurate online hearing screener currently available. It is not a full diagnostic test, but it provides insight into your hearing and can also help identify if there is a larger issue that should be evaluated by a medical professional.
We know life can get pretty hectic, so if you need to reschedule then you can - up to one (1) hour before your appointment). Just hit the ‘reschedule’ button on your dashboard. If you need to cancel at the last minute, contact support@tunedcare.com or use the chat feature.
If you miss your scheduled appointment, it gets noted as a ‘No Show’ on your account. You can reschedule your consultation up to an hour before it starts. Just hit the ‘reschedule’ button on your dashboard.
Yes, please do! Consultations are a great opportunity to check your hearing and learn about how to take care of your ears. In fact, the best time to book a consultation is when you don’t have any issues! That way, we can make sure your hearing stays in great health.
You can track your order and see updates in your dashboard. We know waiting can be annoying, so to avoid delays we do recommend verifying your address. Typically, hearing aid orders are placed within 3-5 business days and move along pretty swiftly from there. If you have any concerns, reach out to support@tunedcare.com
For MusiCares:
Your hearing aid is provided by MusiCares. We work together closely and orders are processed as soon as payment is received. Be sure to login to your Tuned account to check your address is verified. You can also take a look at your dashboard for updates and tracking details. For questions, contact support@tunedcare.com
For Benefits:
Your hearing aid device order will be placed within 3–5 business days. While you wait, please ensure your address is verified. You can track your hearing aid updates and find the tracking number in your dashboard. For further assistance, contact support@tunedcare.com.
For NFP Members:
For NFP members, an HDHP check must occur before any order can be placed. If you have questions, reach out to support@tunedcare.com.
Your Audiologist loves hearing from you! Log in to your account. On your dashboard, there is a “Send Audiologist a Message” button. There you can send a message to your audiologist securely.
PS. It’s totally okay to wish them happy birthday!
Tuned audiologists are ‘hear’ to help! In your consultation you’ll meet with your audiologist who will review your hearing screener results and discuss your top hearing health priorities. During this time, the audiologist will also make recommendations that can range from different kinds of hearing technology to directing you to a specialized provider for guidance on a specific condition.
All consultations are completed by licensed audiologists (providers who specialize in hearing and balance disorders). They hold a Doctor of Audiology (Au.D.) degree, like the level of education of an optometrist or physical therapist.
After each consultation, your audiologist writes a consultation report that will be published to your dashboard. It’s comprehensive and you’ll definitely find it interesting. If you have any questions, you can write your audiologist a note from your dashboard or, if you prefer to talk directly, you can schedule a follow-up consultation.
Your audiologist will consider your hearing, communication needs, and priorities before making recommendations. These can include:
Your Audiologist will know! They’ll review the options and advise you on which option would best meet your needs. The decision is ultimately yours, as Tuned practices person-centered care.
Absolutely! It depends on your plan. If you’re unsure whether your plan covers hearing aids, contact us at support@tunedcare.com. Your audiologist will recommend the best options for you, including prescription and over-the-counter hearing aids.
Your audiologist will inform you if a medical evaluation or in-person consultation is recommended. It all depends on your history and hearing results.
Tuned consultations can help anyone with hearing or balance problems. This includes hearing loss, auditory processing disorder, tinnitus, or vertigo.
All providers on Tuned are audiologists. They have advanced degrees, often a Doctor of Audiology (Au.D.,) and specialize in hearing and balance disorders. ENTs are medical doctors who specialize in the ear, nose, and throat. If your history and results indicate a medical issue, your audiologist will likely recommend that you follow up with an ENT for medical evaluation.
There is no minimum headcount, but for groups under 100 there is an annual cost of $1,800.
Tuned can be offered to any of the following populations: all benefits eligible employees, those medically enrolled and part-time employees. We also can cover contractors or 1099 employees.
Employers decide if they want to include dependents, and then all dependents (spouse/partner/children) are included. Employers can decide also to only allow coverage for employees and spouses, excluding children. The same logic applies where all dependents must enroll and cannot be added on a voluntary basis.
Coverage depends on your plan. If you’re unsure whether your plan includes hearing devices, contact us at support@tunedcare.com.
Yes, we do! We offer quarterly utilization reports for our clients. This tracks enrollment, utilization, devices sent out and demographic. All data is de-identified.
No. Tuned has our own proprietary network of independent audiologists, with nationwide coverage. They are accessed through our telehealth platform and go through vetting before becoming a Tuned audiologist, maintaining the highest standard of care for you.
Employees can add family members, including aging parents or loved ones who may be experiencing hearing changes. There’s no need for them to be on your insurance plan.
Once you add a family member to your benefit, they’ll receive an email invitation to create their account and access all available hearing care services.
No special equipment is needed. The virtual screening can be completed from any device with internet access and headphones.
Members can connect virtually with licensed audiologists, including those who specialize in tinnitus, balance issues, and age-related hearing care.
Tuned Mono provides discounted access to a curated range of hearing aids, over-the-counter devices, tinnitus tools, and hearing protection with expert guidance on what’s right for each member.
Tuned Mono is a voluntary benefit that operates outside of traditional insurance. That means no deductibles, no complicated claims, and clear pricing.
Tuned Mono is not a manufacturer coupon program. It is a comprehensive telehealth platform that delivers real hearing care. Unlike most benefits that focus only on the employee or promote specific brands, Tuned Mono supports entire families with expert guidance and personalized solutions.
Yes. All screenings, consultations, and care recommendations happen virtually, making it accessible from anywhere in the U.S.
Immediately. Once a family member is added, they’ll receive an invite to sign up, take their screening, and start exploring care options within minutes.
Tuned’s audiologists support a wide range of concerns including tinnitus, balance disorders, auditory processing disorder (APD), and general age-related hearing loss.
No referral is required. Members can book a consultation at any time. If a screening has already been completed, the audiologist will review those results ahead of the appointment.
Yes. All virtual audiologist consultations are available at discounted rates through the Tuned Mono platform.
Yes. Employees can add a spouse and dependents. Family members over 18 will receive their own email to sign up and manage their care. For dependents under 18, the primary employee manages access and services.
That’s exactly who Tuned Mono is built for. The platform offers an easy entry point with virtual screenings, educational tools, and access to trusted experts who guide each member through the process.
The Tuned Surrond and Stereo plans are 100% employer-sponsored. Tuned Mono is our voluntary plan, which can be 100% employee-paid or covered wholly or in part by an amployer. For more information, see here.
